Earlierthisweek, a Homer Simpson impersonator began instant messaging fans with a link to an "internet-only exclusive Simpsons episode." This -- like many things spawned in the dark corners of 'net -- turned out to be a PC virus. But how did this impostor gain Homer's identity?
It turns out Mr. Simpson has a legitimate, real-world e-mail address: chunkylover53@aol.com, which appeared in the episode, "The Dad Who Knew Too Little." Before airing the episode back in 2002 for the first time, Simpsons writer-producer Matt Selman registered the address with AOL. As soon as the episode finished airing, Selman's inbox filled-up instantly. Selman began replying to emails under the guise of Homer, and fans got to enjoy a short conversation with the cartoon star
Six years later, the email account is no longer active, but fans begin receiving AIM messages from Chunkylover53. Fans forgot that an AIM screen-name can be tied to an email other than its AOL email counterpart, and Selman never registered it or abandoned it at a later time -- leaving it open for hijack.
One of the most striking things about the first crop of iPhone apps is the divide between those that work with the phone's user interface, and those that either don't take advantage of the phone or ignore the design specs altogether. The AOL Instant Messenger app for iPhone scores points in some UI areas, but could be more intuitive and feel more like an iPhone app in others.
We've got no complaints about the look of AIM, but there are some places where it doesn't feel right. For example, we were really hoping for a horizontal mode in this app, to take advantage of the wider keyboard. Groups are supported, but you can only view them one at a time, which makes them much less useful than on desktop versions of AIM. While a mobile AIM app like this is a dream we've had since high school, we favor the more intuitive Meebo mobile web app. It supports mutliple chat clients, too ... can we get an app store version of that?
Oh, and here's a tip, because we've seen a lot of people confused by this: to change your screenname, you have to go to your iPhone Settings. It's not in the AIM app itself.
It's been a while since AOL launched an updated version if its instant messenger for Windows Mobile. The new version is still in beta, but it has some nifty features that make it worth checking out. The first thing you'll notice is that the interface is much more attractive. But it's also more useful.
When you first login you're greeted with a buddy list. You can double tap on any contact to enter a chat window. After you've initiated a chat you can flip back to your buddy list knowing that you'll be able to see all open chats and any new messages in the sidebar that now pops up.
You can also manage your buddy list from the client. And the settings menu has a nice array of options letting you customize your notification, conversation, and privacy settings.
This beta supports devices running Windows Mobile 5.0 and 6.
For Windows XP and Mac OS X, Gabtastik wants to take your browser chatting to the desktop where a lot us feels that it should stay. The program takes you to a page just like a web browser would to log in. It did seem a little slow to pull in Facebook data. That could be an issue.
You can switch back and forth between Facebook chat and Google, as well as change the opacity of the application itself so that it doesn't become an annoyance by overpowering your desktop. Make it invisible if that floats your boat.
This is a great way to not be tethered to either site via browser 24/7 and still be in contact with your friends who either are tethered or are cool enough to use something like Gabtastik. The downside is that you still have to have AIM or iChat up along with this if you use them too.
Gabtastik calls itself a "Site Specific Browser" for web chat services, so will other services be included as they pop up as well? Let's hope so!
Gabtastik is not the first to do pull these services away from their respective sites, Digsby handles it, and so does a sweet Firefox trick.
AOL has relaunched AOL Radio, with live streams from 140 CBS-owned radio stations from around the country in addition to hundreds of web-only channels. That includes a handful of talk radio stations and dozens of music stations. But more importantly, the CBS deal could help AOL bring in local advertising deals, which could be a vital component in making AOL Radio profitable.
The New York Times reports that Arbitron rating show that AOL Radio has a larger weekly audience than any other web radio service. But the cost of providing the bandwidth for radio streams and paying royalties for the rights to stream the music is high, and the company has yet to turn a profit from its online radio efforts.
The deal with CBS replaces a similar partnership AOL had with XM Satellite Radio.
The new AOL Radio Player also features support for Safari, preset buttons and support for pausing radio streams and skipping some songs.
AOL completed its acquisition of social networking site Bebo today. You may remember that AOL announced it would buy Bebo for $850 million back in March. According to InformationWeek Bebo will be the center of AOL's new People Network business unit. Heading up this business unit is Joanna Shields who will serve as president. This "People Network" will consist of three AOL services: AIM, ICQ, and now Bebo.
While Bebo is most popular in the UK, Ireland, and New Zealand, AOL is hoping grow this upcoming social network in the US. Silicon Alley Insider seems to think AOL will layoff employees working in the AIM/ICQ division due to the restructuring process.
What do you think? Did AOL make a good decision? Do you think this acquisition puts AIM at risk? Be sure to voice your opinion in the comments!
Disclaimer: AOL is the parent company of Weblogs, Inc. which owns DownloadSquad.
AOL is getting serious about opening up its popular instant messenger application. A few months ago the company launched the Open AIM initiative, making available the APIs and documentation developers need to add AIM features to third party applications or to develop third party plugins for AIM. Now AOL, which happens to be this blog's parent company, has announced the winners of a $100,000 design competition. Winning entries included applications that let you:
Instantly translate messages from one language to another
Preview an URL in an IM by hovering your mouse over it
Manage your RSS feeds from within AIM
Share your desktop with another AIM user
Convert text-based instant messages to speech
Nine winners scored $10,000, while 20 more winners got $500 prizes. You can check out a list of winner and see all the submissions at the TopCoder contest page.
Several companies that broadcast internet radio streams, including RealNetworks, Yahoo!, and this blog's parent company, AOL owe ASCAP millions of dollars. That's according to a federal court in New York. While the court did not determine the exact amount of money owed, ASCAP estimates that the fees could climb as high as $100 million.
ASCAP stands for the American Society of Composers, Authors, and Publishers, and the group represents over 300,000 songwriters who are currently receiving no compensation when their music is streamed by the three media companies. This despite the fact that the radio streams are supported by advertising, which means AOL, RealNetworks and Yahoo! are making at least some money through their streaming music operations.
This whole issue is separate from the dispute between the RIAA and online radio stations last year. The RIAA represents recording artists, while ASCAP covers songwriters.
This blog's parent company, AOL is continuing to snatch up smaller companies like there's no tomorrow just in case there actually is no tomorrow. The latest acquisition is blog search tool Sphere, which we've covered several times in the past. While Sphere started out as a blog search engine, the company has since become a tool for bloggers and web publishers who want to show related information from other blogs on their web sites.
Sphere CEO Tony Conrad says the company's approach will remain "start up style," even after joining the AOL team, which basically means the management team will remain in place but now Sphere will have access to AOL's resources and take some marching orders from the top.
As AOL continues to make the transition from an ISP to an internet-based business, the company has been buying up properties like Bebo, Sphere, and a little company called Weblogs Inc. It's too soon to tell whether the move will be enough to save AOL. But if there's any truth to the rumors of an AOL/Yahoo! merger, that could do the trick.
Yahoo! seems to have come up with the ultimate response to Microsoft's heavy-handed attempts to purchase the internet portal. The Wall Street Journal reports that Yahoo! is in talks with Download Squad's parent company AOL over plans to merge the two companies' internet operations.
If the deal goes through, the two companies would combine their web and internet based services. AOL's old school ISP services would not be part of the deal, which would value AOL at $10 billion. Yahoo! would reportedly use some of the revenue from a merger with Time Warner/AOL to buy back a whole bunch of stock which woudl help the company fend off any further unwanted advances from Microsoft.
The upshot of a possible partnership or merger is that people will stop picking on AOL for copying Yahoo!'s homepage design. The downside is that a merged company could conceivably be called AOwho? OK, probably not. We for one welcome our new Yahoo! overlords anyway.
MapQuest has finally gotten around to adding a feature that Google Maps has had for over a year: real-time traffic info. When you search for a location or driving directions on MapQuest, all you have to do is click the traffic button in the upper left corner of the screen and all of the major roads will be highlighted with color codes showing the traffic conditions.
One thing that MapQuest has added that Google Maps lacks is construction and incident alerts. If you hover your mouse over the exclamation points or construction icons you can find about traffic accidents and other conditions that could affect your travel time. Clicking on the icons brings up more detailed information.
AOL has picked up social networking site Bebo for a huge wad of cash. While we didn't really see this coming, the move makes a lot of sense. AOL's audiences tend to skew old (you know, except for the fine young folks who read AOL-owned blogs like Download Squad), while Bebo is big with the 13-24 set and has 40 million registered users.
While Bebo doesn't have the name recognition of Facebook or MySpace in the US, it's huge in the UK, Ireland, and New Zealand. And it does have a considerable US audience as well. Perhaps most importantly, regular users click on an average of 78 pages per day, showing a high level of user engagement.
It's hard to get by with just one chat client these days. Your contacts aren't likely to be limited to a single service, like Google Talk, MSN Live or AIM, so a multi-chat client is a must. Now the multi-chat experience is about to get a lot better for AIM's 27.8 million users, with the launch of AOL's Open AIM 2.0 initiative.
Open AIM will aid the developers of clients like Meebo and eBuddy by releasing documentation for OSCAR, the protocol that the official AIM client uses to connect to the service. Open source libraries are now allowed to access the AIM network, and developers are free to create mobile or corporate versions of AIM to their heart's content, and AIM will now all kinds of widgets and plugins.
What does this mean for users? For one, some of the compatibility issues with third-party clients might finally go away -- file transfer is the one that's always been a sore spot for us. AOL is promising access to AIM's voice and video capabilities, too. Keep an eye out for updates to your favorite chat client, because the devs are likely working at full speed to add new features under Open AIM.
Does your small business listen to customers' complaints? Do you have a way for customers to get in touch with kudos or complaints? According to Jeff Jarvis, learn how to love the customers who complain by learning how to listen to them. The first way small business should listen now is through online feedback.
Most online enthusiasts know the online advocate Jeff Jarvis's Dell Hell story. Powerful blogger has hellish customer service experience and tells his story online. The world commiserates and the term Dell Hell becomes a metaphor for bad customer service. Cable companies and AOL have had their brands besmirched by bloggers telling their dramas in text, in photos and worse, by viral video. Your product may be the next one reviewed online.
If you think this is a challenge only for super-sized businesses, think again. Word-of-mouth is your friend for getting new customers and it's your worst enemy for losing them. Are you prepared to welcome and respond to online complaints from customers? If not, get on the train or be left behind.
There are free different online tools to help you listen to your customers.
Blog – there are so many freeblog platforms that rehashing them seems antiquated. Get a free one and practice. Just don't forget the small business blogging guidelines.
Be Social – Hang out where your customers do, on MySpace, Facebook and Twitter (to name a few). Get a space and name it and then spend time there interacting with your customers.
Feedback – at the least, add a contact form to your Web site. If you don't have one, get a freeone (free might include advertising).
Virtual Helpdesk – add a virtual helpdesk to your site. If your product requires support, use a system built to do that (not free but good) or take the step to open source helpdesk software here, here and here.
Talk – get a free chat applet to let you converse online with customers. The easiest way is to use one hosted on another server. See a list of free chat applets here or here. Think about posting a time you'll be online and send email invitations to your customers for a customer chat.
Follow a successful model. Google's customer policy is one we use ourselves: Give people what they want, not what you think they want. In most cases, we know more than our customers do about Web technology but if we don't listen to them and meet their online goals, then our Web site will, well, suck, no matter how pretty it is. (Sure, we go beyond what they ask for but always point out exactly where "what they asked for" resides. They want site stats? We give them stats for free but add Google Analytics and send the link to those reports repeatedly and have a handy list of "how to interpret" links to attach.)
Deal with customer complaints by making them part of your growth strategy. You can listen to and then resolve a complaint, but unless you fix the problem that caused it in the first place, you have no strategy except a mop and bucket.
When we first instituted our online help desk which was designed to track work, billing and ensure that customer problems were resolved (plus keep track of quote requests, the new business we wanted), our less-techie customers couldn't figure out how to register for free and open a support ticket. After internal incredulity (it seemed so simple to us!), we put a one-page step-by-step guide together to get even the least-geeky client using the system, which was our goal all along. We also provided everyone with a simple script to help customers over the phone. Their real, unvoiced complaint? We over-estimated our customers' ability to use the "easy" system. We could have trashed it and gone back to the old way – email. Instead, we used their complaints to solve the underlying problem and now 80% of our clients, and all new clients, are using the online tracking system.
It is a far better business strategy that your customers complain to you (and you fix the problem) than if they start their own "your-product-sucks.com" site or tell well-read bloggers so they can tell the entire online world just how bad your customer service is. There's plenty of room in the comments for you to tell your worst - and your best - customer service experience. Admission is free.
AOL's Xdrive online storage service allows users to store up to 5GB of data for free. Windows users can also install Xdrive as a virtual hard drive making it easy to upload and download files or perform automated backups. But the the Xdrive desktop software often takes a while to connect and in our tests kind of wreaks havoc on the Windows Explorer process.
Today AOL is launching a public beta of Xdrive Desktop Lite, a new desktop application for uploading and downloading files from your Xdrive storage space. Xdrive Desktop Lite is built on Adobe AIR, which means it works on a PC or Mac.
Xdrive Desktop Lite users can upload files simply by dragging and dropping items from their computer. For some reason downloading isn't quite as easy. In order to download a file using the application you need to click on an item and select the download option from the drop down menu. There are also menu options that will let you email a link to the file or grab a string of code that will let you embed media files on any web page.
Facebook has put out their 
Does your small business listen to customers' complaints? Do you have a way for customers to get in touch with kudos or complaints? According to 
